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CUSTOMER CARE
CUSTOMER CARE
It starts with a group of dedicated professionals whose goal is to provide a one-of-a kind quality experience with every cabinet we sell. Start-to-finish, our Customer Care Professionals are with you every step of the way by:
• Ensuring orders are processed quickly and accurately
• Following up promptly
• Minimizing errors
• Keeping you informed of your order progress online
• Scheduling swift delivery to fit your schedule
TECHNICAL SUPPORT
Need to check a dimension or access product information? Complete product specifications, including drawings and dimensions, are available at www. rispcs. com or www. customerservice. rsipcs. com.
EMAIL ALERTS
For your peace of mind, we notify you when your order is received, for order acknowledgement, when the order is released to production and when the order ships from our facility. We also provide a weekly open order summary( report detailing the status of all open orders) so you are always in the loop.
ONLINE ORDER TRACKING
You can check your order details and status 24 hours a day with our online customer service system, ZenDesk. Simply go to http:// customerservice. rsipcs. com / home, log in and track the progress of your order.
RESPONSIVE CUSTOMER SERVICE
Need to speak to a customer service professional? RSI PCS ensures you can reach our Customer Care Team through phone, email and chat. When you need us, we’ re here.
Customer Service Hours of Operation: Monday-Friday 7am-4pm PST
CUSTOMER SERVICE GENERAL CONTACT INFORMATION Order Entry / General Order Questions / Deliveries / Marketing Material Requests
General Customer Service Phone: 800.840.4415 General Customer Service Fax: 909.614.2901 Credit / Billing Phone: 714.578.3751 or 714.578.2036 Customer Service Email: customerservice @ rsipcs. zendesk. com RSI PCS Online Customer Service Portal: http:// customerservice. rsipcs. com / home