2017 DEM Annual Report DEM_2017_Annual_Report | Page 6
Dear Friends and Colleagues : It is with great pride that I present the City and County of San Francisco Department of Emergency Management ’ s ( DEM ) 2017 Annual Report . 2017 marked an incredibly active year for DEM and this report highlights many notable achievements made by DEM ’ s dedicated staff that directly contributed to San Francisco ’ s ability to prepare for , respond , to and recover from emergencies , which included :
Continued 9-1-1 Dispatch Center Investments : San Francisco continues its investment in our City ’ s 9-1-1 system to address significant increases in call volume by hiring and training more public safety dispatchers than ever before . We also began an expansion of the 9-1-1 Dispatch Center from 42 to 50 terminals . The MAVIS computer program which helps dispatchers send the closest medics to emergencies also came online . With the support of the San Francisco Board of Supervisors and the Mayor ’ s Office , DEM launched the Make the Right Call campaign which teaches the public to call 9-1-1 for emergencies and 3-1-1 for City services . Thanks to these combined efforts , by the end of 2017 DEM met the national service standard to answer 90 percent of emergency calls within 10 seconds for the first time in five years .
Strengthened Regional Relationships
The Urban Areas Security Initiative ( UASI ) continued its stewardship of the Bay Area ’ s homeland security grant program by managing and disseminating nearly $ 24 million in expenditures to support the region ’ s ability to prevent , protect against , respond to , and recover from terrorist incidents and other catastrophic events . In addition to grant management , UASI also sent resources throughout the region to assist in large-scale emergency response to mass flooding disasters and the devastating North Bay Fire storms .
POST 53, 54 and 55 Dispatch Academy Graduations
Meeting the national standard to answer 90 percent of 9-1-1 calls within 10 seconds
demands a fully staffed dispatch center. DEM has made hiring, training, and
retaining dispatchers one of its top priorities to meet the national standard in the
face of the increasing call volume experienced over the past several years. In 2017
DEM conducted its highest number of Police Officer Standards and Training (POST)
Dispatcher Academies ever: POST Academies 53, 54 and 55. Thanks to these academies, DEM has
37 additional dispatchers.
DEM is committed to its mission to hiring and retaining outstanding public safety dispatchers. One
factor supporting the ability for increased POST Academies was adding additional training capacity,
so two POST Academies could take place concurrently. However, the process is rigorous to ensure
our City’s dispatchers are the best in the field.
Dispatcher training begins with eight weeks of the Police Officer Standards and Training Academy
where candidates learn San Francisco Police Department radio codes, review phonetics, learn how
to navigate through the CAD (Computer Aided Dispatch) system, and complete the Public Safety
Dispatchers’ Basic Course Curriculum. They also must achieve mastery of the City’s g [�ܘ\K��Y[�\�]�[��[�HYYX�[[��\�H�[�\��وH[�\��][ۘ[X�Y[^Hو[Y\��[��B�\�]������[��H�\�ܛ��H�][���[�Y]\�[��Y�H[���[�\�[�X�\�Y�Z[�[��[��\��B�ۋY]HSH\�]�\�ˈH�[�[�Y�H[��Y\��YH[�و[ۚ]ܙY�[���\��[��Y�\���X�H\�]�\�\��XYH��HHSHX�X��Y�]H\�]�\�����H�\���[�\�\�]�\���Z[�[��Z�\�\��[�H[˂�R��Y[��\X�[Y[��ڙX���\��YX\�\]B�H�]H�\�]\�[�XZ[�Z[��[�[Y\��[��H�Y[��\�[B��܈�\���\�ۙ\����HX�H���[�X�]H�[[�[K�\�\�[H�\ܝ�[ܙH[��\\�Y[��[��]�YB�Y�[��Y\ˈH�\��[��\�[H\��]]Y[�[���Y[�\�Y�H�[���[��\����X�H[��\�H\��ۛ�[\�H��XZ�[�[�[��[XX�K��Y�\��\�X�X��Y�]H�[�\�X�K\��YX\�SH�Y�[�HR��Y[��\X�[Y[��ڙX�B���\^[�]X]]�H[����[��X[�H�Z�Z�\��]�[�\�[�[��]�[�[\�ݙY�Y[���܈�\���\�ۙ\��[�[��Y��ݙ\�Y�H��Y��]H�]K[�ۙ�\�HXZ[�[�[��B��܈H[�\�H�\�[K�H�ڙX��[�Y\��XZ�H��ܙ\��[��Y[��H\��X�][ۈو�]ܝX�H�Y[���N�]H\\�Y[��[�]�\�[ێ�[�\ܘY\��H�]\�[��YZ[�\��][ۂ��JH��][�Y[��]N�[�\ܘY\��H�\�[�\��Y[��]\���Y��]H�]H\�H[�\��^B��][�X�\]Y���\][ۈ�H[�و�N��XZ�HH�Y��[���[���[��\����&\�KLKLK�LKLK[��X�H�ۋQ[Y\��[��B�X�X�YX�][ۈ�[\ZYۂ�ۛH