2016 BBB serving the Heart of Texas Annual Report | Page 5

2015 Revenues , Expenditures and Assets
BBB by the Numbers
®

2015 Revenues , Expenditures and Assets

Unrestricted
Temporarily Restricted
Permanently Restricted
REVENUES Membership dues
$ 5,917,002
–
–
$ 5,917,002
Project revenue
$ 627,273
–
–
$ 627,273
Building fund donations
$ 61,122
$ 61,122
Contributions
$ 7,452
–
–
$ 7,452
Interest
$ 137
–
–
$ 137
Other
$ 96,863
–
–
$ 96,863
Net assets released from restrictions
$ 61,122
$( 61,122 )
-
Total revenues
$ 6,709,848
-
-
$ 6,709,848
EXPENDITURES Business and consumer programs
$ 5,860,915
–
–
$ 5,860,915
Management and general
$ 637,627
–
–
$ 637,627
Total expenditures
$ 6,498,542
–
–
$ 6,498,542
CHANGE IN NET ASSETS $ 211,307 – – $ 211,307 NET ASSETS , BEGINNING OF YEAR $ 2,411,280 – $ 4,000 $ 2,415,280
NET ASSETS , END OF YEAR $ 2,622,587 - $ 4,000 $ 2,626,587
* 2015 unaudited year-end financials

BBB by the Numbers

ACCREDITED BUSINESS
BBB Business Reviews Provided to the Public
Website Page Views
Accredited Business Directory Page Views
Total Accredited Business Locations
Media Mentions
2015
2,983,176
10,513,6133
1,026,779
13,206
19,016
2014
2,737,246
4,695,650
236,571
12,431
16,709
Total
Value of Earned Media
$ 3,489,328 $ 2,636,354
2,579,538 4,901,476 580,198 12,151 9,366 $ 1,852,568
2015 Activity
Website Sessions – 2,939,834 Number of Visits from a Mobile Device – 1,087,226 Social Media Engagement – 156,749 Renewing Accredited Businesses – 8,986 New Approved Accredited Businesses – 3,030 Applications for Accreditation Denied – 190 Revoked Accredited Businesses – 34 Disputes Handled – 20,024 Dispute Resolution Rate – 79.67 %
Average Days to Close Disputes – 25 Mediations and Arbitrations – 112 Advertising Challenges – 192 Investigations – 126 Total Phone Calls Handled – 75,070 Request-a-Quote Emails Sent – 4,105 BBB Dynamic Seal Clicks – 206,775 Customer Reviews Submitted – 7,918