2015 Learning Summit Program | Page 3

WELCOME Thank you for your strong commitment to quality and the continual pursuit of performance excellence. In order to help our employees, institutions, and businesses thrive in our increasingly competitive world, it is more essential than ever for organizations to achieve ‘best in class’ results through processes that attract, satisfy, and engage customers and stakeholders. The Summit offers something for everyone. Each component was carefully selected to ensure that all attendees and presenters walk away with new relationships, useful knowledge, and better ideas. We are privileged to hear from multiple Malcolm Baldrige National Quality Award recipients and additional key leaders sharing their most effective processes and strategies throughout the Summit. The New Mexico Performance Excellence Awards Ceremony will honor 9 Recipients. These noteworthy organizations are using the Baldrige tools to bring excellence to their organizations as well as the State of New Mexico and should be recognized and commended for their remarkable commitment, demonstrable progress, and positive results. Thank you for attending the Learning Summit. We encourage you to use this opportunity to connect with other pursuers of excellence, learn and grow so that you and your organization can achieve your performance goals. Your attendance, dedication, and accomplishments help make New Mexico the State of Excellence. THANK YOU SUMMIT COMMITTEE! Lee Butler, Don Chalmers Ford Amy Bratkovic, PNM Resources Kellie Cowan, U.S. Eagle Federal Credit Union Priscilla Fernandez, AdvancED Phil Forbert, U.S. Eagle Federal Credit Union Kathie Gilbert, Western New Mexico University Adam Graham, TempurPedic Sam Hatchell, Jaynes Corporation Anne Kain, LANB Kayla Kersey, TLC Plumbing & Utility Aaron Kraft, PNM Resources Dennis Lockwood, LANB Amanda Marquez, Moss Adams LLP Carlos Padilla, LANB Ed Pines, New Mexico State University Lucy Renshall-Randles, LANB Judi Romero, Kirtland Federal Credit Union Liz Sanchez, Moss Adams LLP Alan Varela 2015 Summit Chair U.S. Eagle Federal Credit Union Kim Hedrick 2015 Board Chair 2016 Summit Chair Molina Healthcare of New Mexico, Inc. Julia Gabaldón President/CEO Quality New Mexico Randy Simons, PNM Resources Georgann Taylor, Taylor & Assoc. Consulting Bill Wadt, LANL Foundation CONNECT #qnmsummit 2015 Quality New Mexico Learning Summit and New Mexico Performance Excellence Awards Ceremony 3