Disputes Handled
19,751
Dispute Resolution Rate 78.66 %
Avg . Days to Close Disputes 29.5
Total Accredited Business Locations
12,358
Total Phone Calls Handled 50,786
Mediations
37
Arbitrations 31
Advertising Challenges 127
Investigations 85
New Accredited Businesses
2,282
Reapproved Accredited Businesses
7,445
Number of Total BBB Business Reviews Available
108,893
BBB Accreditation Revocations 47
Accreditation Application Denials 158
BBB Business Reviews 2,579,538
Accredited Business Directory Page Views 580,198
Our Vision :
An ethical marketplace where buyers and sellers can trust each other .
Our Mission :
BBB ’ s mission is to be the leader in advancing marketplace trust . BBB accomplishes this mission by :
• Creating a community of trustworthy businesses
• Setting standards for marketplace trust
• Encouraging and supporting best practices
• Celebrating marketplace role models , and ;
• Denouncing substandard marketplace behavior
Host of the 2013 National Assembly :
In 2013 , your local BBB hosted the International Assembly of BBBs in Austin . The International Assembly of Better Business Bureaus dates back to 1971 , and is a yearly gathering of BBB CEOs and high-level BBB professionals from North America . The International Assembly of Better Business Bureaus is a cornerstone of our 100-year-old commitment to upholding the highest standards of marketplace trust . This annual meeting is hosted in select cities around North America where there is a strong BBB presence . It provides BBB CEOs and BBB professionals with opportunities to network , share best practices , develop new strategies to strengthen the BBB brand and celebrate successes . This year , Austin , Texas was selected as the host city for BBB Assembly . On average , the Assembly attracts more than 300 professionals and their families from all over North America and is the single best place to address the entire North American BBB system as a whole .