BBB ACCREDITATION STANDARDS
Vision
An ethical marketplace where buyers and sellers can trust each other .
Mission
To be the leader in advancing marketplace trust .
Build Trust Establish and maintain a positive track record in the marketplace .
Advertise Honestly Adhere to established standards of advertising and selling .
Tell the Truth Honestly represent products and services , including clear and adequate disclosures of all material terms .
Be Transparent Openly identify the nature , location and ownership of the business , and clearly disclose all policies , guarantees and procedures that bear on a customer ’ s decision to buy .
Honor Promises Abide by all written agreements and verbal representations .
Be Responsive Address marketplace disputes quickly , professionally and in good faith .
Safeguard Privacy Protect any data collected against mishandling and fraud , collect personal information only as needed and respect the preferences of consumers regarding the use of their information .
Embody Integrity Approach all business dealings , marketplace transactions and commitments with integrity .
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