94 A S S O C I A T E O F A P P L I E D S C I E N C E D E G R E E S A N D C E R T I F I C A T E S
Office Specialist
www. linnbenton. edu / go / business-technology
Job opportunities are excellent for well-trained office specialists. Opportunities for advancement are available with experience and proven aptitude. Generally, the work is in pleasant surroundings with regular daytime hours. The Office Specialist program provides students the opportunity to acquire skills for entry-level positions such as general clerk, file clerk, receptionist, typist, transcriptionist, data entry clerk and word processor.
LBCC offers two certificates for office specialists: a one-year Office Specialist Certificate and a one-term Office Technology Skills Certificate. The short-term program focuses on updating technology skills for entry-level office support jobs, and the one-year program provides the opportunity to acquire technology and communication skills needed to gain employment in a more advanced position.
Office specialists perform a variety of duties that vary with the employer and with the individual’ s level of training and experience. Duties may include filing, typing, operating various office machines, writing letters, answering telephones, and scheduling appointments. More experienced office specialists might keep financial records, prepare budgets, and supervise other employees.
Individuals who want to become office specialists should have the ability to get along well with many different people. Successful office support staff must be reliable and must enjoy detail work. In addition to general office skills, they must develop a good working knowledge of computer hardware and software; mathematics; proper maintenance of business records; customer service; communication skills; and grammar, spelling and proper use of the English language.
Student Learning Outcomes
Students who successfully complete the One-year Certificate in Office
Specialist will:
• Function effectively as a team member.
• Interact effectively in oral and written communications.
• Use computers and other technology proficiently for support staff tasks.
• Demonstrate positive interpersonal interactions and diplomacy.
• Manage multi-tasks efficiently.
• Model professional and ethical behaviors.
• Participate in ongoing professional development.
• Solve problems using a variety of appropriate tools.
• Demonstrate proficiency in content areas.
Program Requirements
The Office Specialist program is designed to be completed in one year of full-time attendance. This assumes that the student has placed at or above the necessary levels on the Computerized Placement Test( CPT), or has taken the necessary coursework, to place into the required program courses. It is advisable to take the placement test as early as possible to identify courses needed prior to enrolling in this program. Students should work with an advisor to interpret the test scores and get help in planning their program. The required courses can all be applied toward the two-year Associate of Applied Science Administrative Office Professional degree.
The Office Technology Skills Certificate is a 15-credit certificate that focuses on specific skills for entry-level office support jobs. It is ideal for students who need to update their office skills for employment as an office support person in today’ s high technology environment. The required courses can all be applied towards the one-year Office Specialist Certificate and the two-year Associate of Applied Science Administrative Office Professional degree. This certificate is designed to be completed in one to two terms.
C A R E E R A N D T E C H N I C A L
One-Year Certificate in Office Specialist
Course No. Course Title Credits
Fall Term CIS 125 |
Intro to Software Applications....................................... |
3 |
CIS 125D |
Introduction to Databases............................................. |
1 |
OA 104 |
Business Math................................................................ |
2 |
OA 110 |
Editing Skills for Information Processing.................... |
3 |
OA 125 |
Formatting & Skillbuilding.......................................... |
3 |
OA 2.500 |
Business Orientation 1.................................................... |
1 |
Winter Term |
OA 202 |
Word Processing for Business: MS Word....................... |
3 |
OA 205 |
Desktop Publishing 1..................................................... |
3 |
OA 225 |
Applied Document Processing....................................... |
3 |
OA 241 |
Records Management 1................................................ |
3 |
|
Electives......................................................................... |
4-5 |
Spring Term |
CIS 135S |
Advanced Spreadsheets.................................................. |
3 |
OA 109 |
Job Success Skills: Office 1.............................................. |
1 |
OA 116 |
Administrative Procedures 1.......................................... |
4 |
OA 203 |
Advanced Word Processing............................................ |
4 |
OA 215 |
Communications in Business....................................... |
4 |
Electives: BA 101 |
Introduction to Business( 4 credits) |
|
BA 2.530 |
Practical Accounting I( 4 credits) |
|
OA 2.505 |
Voice Recognition( 1 credit) |
|
OA 2.652 |
Filing( 1 credit) Total Credits Required: |
45-46 |
C A R E E R A N D T E C H N I C A L
Certificate in Office Technology Skills
Course No. Course Title |
Credits |
CIS 125 |
Intro to Software Applications....................................... |
3 |
OA 104 |
Business Math................................................................ |
2 |
OA 110 |
Editing Skills for Information Processing.................... |
3 |
OA 125 |
Formatting & Skillbuilding.......................................... |
3 |
OA 202 |
Word Processing for Business: MS Word....................... |
3 |
OA 2.652 |
Filing.............................................................................. |
1 |
|
Total Credits Required: |
15 |
Retail Management
www. linnbenton. edu / go / business-management
The Retail Management Certificate is a less-than-one-year certificate that has received statewide approval by the Oregon State Board of Education. The program aims to equip students and retail employees with the management skills necessary for career success within the retail industry. According to the Oregon Employment Department, the growth rate between the years 2006-2016 for First Line Supervisors / Managers of Retail Sales Force is estimated at 10 percent. To accommodate the needs of working individuals, the program includes a number of classes offered in evening, weekend or online formats.
Student Learning Outcomes
Students who successfully complete the certificate in Retail
Management will:
• Use communication skills with individuals and groups in retail settings.
• Apply math and computer skills requisite with industry expectations.
• Evaluate and select marketing and retailing strategies.