Toshiba has been selling MetalSpector , a leading-edge steel inspection equipment , to several major steel companies for several decades 1 . Recently , as part of Toshiba ’ s Digital Transformation strategy , Toshiba redesigned MetalSpector into a steel grading evaluation service , intended to reduce steel inspector ’ s workloads while assuring the data integrity of the steel grading process . The result of this redesign uncovered a new set of services focused on how the inspection equipment is used by the customer , rather than focusing solely on improvements to how the inspection equipment works .
Toshiba is currently transforming from a hardware-sales business model to a subscription service model for Infrastructure Services , which is the core segment of Toshiba ’ s business 2 . While continuing to sell hardware and infrastructure systems to our customers , we are shifting towards offering O & M ( Operation and Maintenance ) services as a subscription . Our immediate focus of O & M services is for Toshiba hardware , and then extending this scope to competitor hardware in the future . This is a major reason why Toshiba is prioritizing connectivity using industry standards .
The importance of this transformation is realized by a set of new managed services that are directly connected to customer value . For customers , these managed services are enabled by technology enablers such as machine learning , cloud computing , and data management tools ; with these enablers , the services can adapt to evolving needs , improve the more they are used , and be updated without incurring downtime .
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72 November 2021