13th European Conference on eGovernment – ECEG 2013 1 | Page 82

Juan Carlos Barahona and Andrey Elizondo

The granularity of the proposed tool contributes to technical knowledge sharing among institutions with different strengths and weakness. There is anecdotal evidence of collaboration between institutions as a result of this process. In addition, there have been clear success cases in several organizations of changes and transformations that have evolved out of this process, as acknowledged by the head of the national e‐ Government authority and other public officials in different media outlets. See, for example, video interviews of high‐level officials at( Fallas 2012). Even though data collection and assessments comply with the abovementioned criteria for trustworthiness, there is room for improvement on how the informational attributes are captured by the observed variables. Three years of gathering data using the same methods allows us to test for reliability. Table 3 shows that most factors and variables are reliable, but there is room for improvement. Special attention should be paid to factors describing efficiency and media infrastructure.

Table 3: Reliability of scales used to describe informational attributes as components of the e‐Government index

Item item‐test correlation item‐rest correlation inter‐item correlation

Alpha 6

6

Cronbach ' s alpha is an index of reliability associated with the variation accounted for by the true score of the " underlying construct ". Construct is the hypothetical variable that is being measured( Hatcher 1994). Alpha > 0.7 is generally accepted as a good indicator of reliability.

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