Kamalia Azma Kamaruddin, Ariza Nordin and Nor Laila Md Noor
Atoev, A., and Duncombe, R.( 2011) " e‐citizen capability development," Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance, Tallinn, Estonia.
Bannister, F. and Connolly, R.( 2011) " Trust And Transformational Government: A Proposed Framework For Research," Government Information Quarterly, Vol 28, No 2, pp 137 – 147.
Bhuiyan, M. S. H.( 2010) " EGovernment Applications in Bangladesh: Status and Challenges," The Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance( ICEGOV), Beijing, China, October.
Blakemore, M.( 2010) " Organisational change for citizen‐centric eGovernment," [ online ], Retrieved from: http:// www. egovbarriers. org / downloads / Nov22Workshop / Organisational % 20Change % 20for % 20 Citizen‐ Centric % 20Government. pdf
Borras, J. A.( 2011) " The Transformational Government Framework," Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance, Tallinn, Estonia, September.
Borras, J.( 2012) " Using The Transformational Government Framework To Deliver Public Sector Services," Transforming Government Workshop, Brunel University, United Kingdom.
Dada, D.( 2006) " The Failure of E‐Government in Developing Countries," The Electronic Journal on Information Systems in Developing Countries, pp 39‐43.
Dais, A., Nikolaidou, M., and Anagnostopoulos, D.( 2012) " A Web 2.0 Citizen Centric Model For T‐Government Services," IEEE Intelligent Systems, pp 1 – 1.
Darwish, A. M.( 2008)“ Egypt: From e‐Government to e‐Governance The Road to Face Pace Development,” Proceedings of The 2nd International Conference on Theory and Practice of Electronic Governance, Egypt, December. Dwivedi, Y. K., and Janssen, M.( 2011) " Moving Towards Maturity: Challenges To Successful Implementation And
Diffusion ", The DATA BASE for Advances in Information Systems, Vol 42, No. 4, pp 11 – 22. Ferro E. and Molinari F.( 2010) " Framing Web 2.0 in the Process of Public Sector Innovation: Going Down the
ParticipationLadder," European Journal of ePractice, No. 9, March( online issue).
Filho, J. R. and dos Santos Junior, J. R.( 2009) " Local E‐Government in Brazil: Poor Interaction and Local Politics as Usual," In C. Reddick( Ed.), Handbook of Research on Strategies for Local E‐Government Adoption and Implementation: Comparative Studies, pp. 863‐878, Hershey.
Gartner Group( 2002) " Majority of E‐government Initiatives Fail or Fall Short of Expectations," E‐government at Gartner
Symposium, San Diego, USA. Heeks, R.( 2006). Implementing and Managing eGovernment: an International Text, Sage, London. Heeks, R.( 2003) " Most eGovernment‐for‐Development Projects Fail: How Can Risks be Reduced?," [ online ], Retrieved from: http:// unpan1. un. org / intradoc / groups / public / documents / NISPAcee / UNPAN 015488. pdf Ho, A.( 2002) " Reinventing Local Governments And The E‐Government Initiative," Public Administration Review, Vol 62, No.
4, pp 434−444. Janssen, M., and Shu, W. S.( 2008). " Transformational Government: Basics And Key Issues," Proceedings of the 2nd International Conference on Theory and Practice of Electronic Governance, pp. 117 – 122, New York, USA
Luna‐Reyes, L. F., Gil‐Garcia, J. R., and Celorio Mansi, J. A.( 2011) " Citizen‐Centric Approaches To E‐Government And The Back‐Office Transformation," Proceedings Of The 12th Annual International Digital Government Research, College Park, MD, USA, June. MAMPU,( 2011)“ The Malaysian Public Sector ICT Strategic Plan,” [ online ], Retrieved from: http:// www. mampu. gov. my Millard, J.( 2010). " E‐Government 1.5: Is The Bottle Half Full Or Half Empty?," European Journal of ePractice, No. 9, pp 35‐
48, March( online issue). Miller, A. and Williamson, L.( 2008) " Digital Dialogues," The Hansard Society, HM Department of Justice, [ online ], Retrieved from: www. digitaldialogues. org. uk / thirdreport Osimo, D.( 2010). Government 2.0 – Hype, Hope, Or Reality? European Journal of ePractice No. 9, March( online issue). Parycek, P. and Sachs, M.( 2010) " Open Government – Information Flow in Web 2.0," European Journal of ePractice, No. 9,
March( online issue). Reinwald, A. and Kraemmergaard, P.( 2012) " Managing Stakeholders In Transformational Government ‐ A Case Study In A
Danish Local Government," Government Information Quarterly, Vol 29, No. 2, pp 133 – 141. Shareef, S. M.( 2012) Citizen‐Centric Approach In Regional Government In Developing Countries: The Case Of Kurdistan
Region Of Iraq( KRI). University of East London, United Kingdom, January. Saha, P.( 2010) Enterprise Architecture as Platform for Connected Government: Understanding the Impact of Enterprise Architecture on Connected Government – A Qualitative Analysis, National University of Singapore / Microsoft. Silvarajah, U. and Irani, Z.( 2012)“ Exploring The Application of Web 2.0 in e‐Government: A United Kingdom Context,”
Transforming Government Workshop, Brunel University, United Kingdom. Vargo, S. L. and Akaka, M. A.( 2009)“ Service‐Dominant Logic as a Foundation for Service Science: Clarifications,” Service
Science, Vol 1, No. 1, pp 32‐41. Vargo, S. L. and Lusch, R. F.( 2008)“ Service Dominant Logic: Continuing the Evolution,” Journal of the Academy of
Marketing Science, Vol 36, No. 1, pp 1‐10.
Weerakkody, V., and Dhillon, G.( 2008)“ Moving From E‐Government To T‐Government: A Study Of Process Reengineering Challenges In A UK Local Authority Context,” International Journal Of Electronic Government Research, Vol 4, No. 4, pp 1 – 16.
607