Stephen Darlington
capable stakeholders who exercise more control over events and outcomes enable power‐relationship ratios that are likely to increase stakeholder satisfaction with e‐health systems. This promotes outcomes more closely aligned with stakeholder values. Increased stakeholder satisfaction is likely to increase the efficiency and effectiveness of public sector service provider and citizen interaction, thus enabling e‐health system utility goals to be achieved. E‐health systems which develop citizen capacities and enable competence to be capably expressed or used, are likely to enhance the legitimacy of e‐government systems in general.
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