Ibrahim Alfadli and Malcolm Munro
Figure 1: IMGov model
4. Method
Different methods will be adopted such as interviews, surveys( Quantitative, Qualitative) for garnering appropriate information and data by reviewing existing e‐Government initiatives in different countries from many perspectives such as organizational structure, strategy, action plans, services, initiatives, methodologies and practices. Furthermore, reviewing wide collections on the existing research on the field and reviewing international standards and categorize them based on citizen centered approach. The research process consists of four stages( Setup, Define, Result and Evaluation) and each stage consists of phases as follow:
Set up Stage: This stage consists of the following phases:
• Gather data on e‐Government services
• Categorization in regard of citizen centered approach
The assessment will be built using a number of influences obtained from surveying the literature. The reason behind this categorization is to make a balanced result between subjective aspects and objective aspects which lead to more accurate result. In addition, an online survey to gather and obtain feedback from the citizens themselves will be another essential factor for assessing e‐Government.
Define Stage: This stage consists of the following phases:
• Define the assessment Framework: This phase will use the actual results from the set up stage
• Pilot study: To enrich the research a pilot study will be used to test the assessment of the framework.
• Re adjust the assessment Framework if needed
Result Stage: The scoring method consist of the following phases:
• Identify evaluation questions
• Assign weight to each evaluation question
• Weighted average is calculated
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