Gopikrishna Vasista Tatapudi and Mohammed Ahmed Turki AlSudairi
efforts must qualify for developing a theoretical framework that supports referential adequacy from the research methodology perspective. Thus selecting stray service quality dimensions and items with no referencing to an established theory and model cannot gain significance in research studies. Building conceptual framework from basic definitions and establishing rationale based arguments will provide significant basis for selecting and suggesting suitable models to the current research problems at hand. The implementation strategy can however depends on architecture( Papazouglou, Georgakopoulos and Honey, 2003; Kinsman, 2012), design( Brohman et. al. 2009), development of self‐service portal( Cloupia), service delivery orchestrator( Cloupia) and On‐Demand Workflow Resource Provisioning( Dirnemann, Juhnke and Freisleben( 2009).
8. Future research
Research is required( i) to propose and describe a hypothetical theoretical framework by deriving bench marking factors for Internet Portal Service Quality in public sector( ii) to test the proposed hypotheses on achieving citizen satisfaction. E‐Governance Service Quality Dimensions and relevant items are required to be tested against citizen perceptional data for closing Service Quality Gaps based on Lovelock et al.( 1998) model. Correlations are required to be tested against performing quantitative research.
Acknowledgements
Authors extend their appreciations to the Deanship of Scientific Research at King Saud University, Riyadh for funding the work through the research group project No. RGP‐VPP‐208.
Appendix 1
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