Shawren Singh
9. Civil servants lack of understanding of outsourcings. 10. Integrating civil servants and outsourced team members is difficult. 11. The influence of politicians. 12. Interference by government Ministers. 13. Influence of policy shifting in government. 14. Civil servants are generally not sufficiently technologically savvy to understand the consequences of their decisions regarding the project. 15. Civil servants decision making processes are complex and bureaucratic. 16. The scarcity of in‐house ICT expertise and resources. 17. The tendency towards ' turf wars ' within government departments. 18. Civil servants inability to understand the point of view of the citizen. 19. Challenges of competition from other government departments. 20. Civil servants often do not know what is actually required from the system / project.
Figure 1: Flow Diagram Showing 3 Round Delphi Process
The final round of the Delphi study had an open ended question requesting respondents to list up to 5 major obstacles that they were aware of which causes problems in the deployment of e‐Government applications. In accordance with the ethics protocols governing this research, respondents were sent a letter of consent and a research participants’ information document. This Delphi study was conducted in the spirit of an e‐Delphi study( Avery et al., 2005; Espinosa & Caro, 2011; Gordon & Pease, 2006). We accepted informed consent to this Delphi study when respondents accepted the terms and conditions on the survey website.
4. Expert Sample
An expert sampling technique was used, with this technique the respondents are chosen in a non‐random manner based on their expertise of the issues being studied( Bhattacherjee, 2012). The final sample consisted of 41 respondents, all with experience in e‐Government, see Table 1.
Respondents
Table 1: Respondents to Delphi Study
Academic 19 Academic with e‐Government experience 7 Practitioner 4 Consultant 2 Researcher 8 Other:( Government statistics and data systems) 1 Total 41
465