Denisa Popescu et al.
that they might have access to their data. Therefore the attempts to enable cross‐organizations efficiency in service delivery are often met with resistance and mistrust. This perception among top government officials could be addressed by developing appropriate security architecture, in line with interoperability and openness principles. This is part of the architecture work and should be based on common standards and solutions and common / shared agreements on reliability, legitimacy and administrative procedures.
7. Conclusion
In this paper, we provided practical advice on the steps and reference architectures that may be useful in addressing information integration that is needed to support public services across government ministries. In line with the literature, we argue that enterprise architecture is a useful tool to align business and operational processes in public administration. Secondly, using an Enterprise Information Management( EIM) reference architecture, we argue that technical interoperability standards are important; however, you need to go an extra mile to address the overall information management issues and operationalize its technical implementation through common shared services. As explored in this paper, there is a need to manage and prioritize e‐government initiatives across government ministries, especially when moving towards a shared services model. Finally, we summarized some lessons which were learned from the authors’ experience in Romania on what might be the core challenges when implementing the proposed structures.
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