Security and Support |
PBr5 |
I worry about my financial details being stolen |
PBr6 |
I have no negative reason not to use NIS website |
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PBr7 |
I worry about safe transactions online |
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PBr8 |
I worry about my personal information being used by others |
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WSQ3 |
The NIS website well designed compared to other e‐Government websites that I have used |
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PBr10 |
There is lack of technical support while using NIS website |
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WSQ2 |
Technical support available at the NIS website is as good as other e‐Government website used |
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PTr3 |
The NIS website security policy is clearly stated and accessible to the users of the website to read |
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PBr3 |
It is difficult to seek technical support from NIS website team |
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Ease of Use |
EoU2 |
I find that using e‐services at the website of the NIS is easy |
EoU4 |
I find that navigating around the NIS website is easy |
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EoU5 |
I find that the NIS website is user friendly |
|
PIQ4 |
The NIS website layout makes it easy for me to find things at first sight |
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EoU7 |
I feel comfortable using the NIS website |
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EoU8. |
I find that obtaining information from the NIS website for my needs is easy |
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EoU9 |
I find that completing transactions on the NIS website is easy for me |
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EoU10 |
I do not consider the NIS website to be user friendly |
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Content and Information |
PIQ1 |
There is adequate information on the NIS website for me to process any transaction |
PIQ2 |
The content of the NIS website is useful for my purpose |
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PIQ3 |
The information on the NIS website is up to date |
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PIQ5 |
The NIS website provides detailed information on the services available |
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PIQ6 |
I do not consider the information on the NIS website as accurate |
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PIQ7 |
The information on the NIS website are reliable |
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PIQ8 |
The NIS website provides information in an appropriate format |
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PIQ9 |
There is sufficient information on the NIS website for me to make a transaction decision |
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PIQ10 |
The information on the NIS website meets the needs of both citizen and noncitizen |
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Perceived Trust |
PTr1 |
The NIS website is safe to conduct financial transactions |
PTr2 |
The NIS website provides adequate measures to protects my financial details( credit or debit card) |
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PTr4 |
I am happy to provide my personal information at the NIS website |
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PTr5 |
The NIS website protect my disclosed personal information |
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PTr7 |
The information that I give on the NIS website is only used for the reason for which it is submitted |
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PTr8 |
My information is only accessed by the authorised person |
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PTr9 |
The NIS website has a good reputation |
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PTr10 |
I feel confident that I can rely on transactions conducted through the NIS website |
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PTr11 |
I feel confident that the NIS will meet their obligations for transactions conducted through their website |
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Perceived Benefits |
PBn4 |
Making use of the NIS website reduces my travelling expenses |
PBn5 |
Making use of the NIS website reduces my queuing time |
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PBn6 |
I do not consider NIS website of any benefit to me |
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PBn9 |
Making use of the NIS website improves the effectiveness of my visa / passport application |
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PBn10 |
Making use of the NIS website simplifies my visa / passport application processing time |
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Perceived Barriers |
PBr1 |
It is costly to have internet access in order to use government e‐services |
PBr2 |
An intermittent electricity supply makes it difficult for me to use NIS e‐services |
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PBr4 |
Lack of access to a computer results in extra cost in using NIS website e‐service |
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PBr9 |
Using NIS website to apply for passport or visa may cost me more |
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Convenience |
PBn1 |
I am able to use NIS e‐services at a time that suits me |
PBn2 |
I am able to use NIS e‐services from anywhere in the world |