José María Moreno‐Jiménez, Cristina Pérez‐Espés and Maria Wimmer
When assessing e‐participation experiences, it is important to remember the goals and targets pursued( validation of technological and methodological tools, engagement with the audience etc.). If the evaluation of e‐participation in the Information Society concentrates( Aichholzer and Westholm, 2009) on products( efficiency) and processes( efficacy), evaluation in the Knowledge Society deals with the third and most important‘ P’ of the‘ 3P’ perspective( Moreno‐Jiménez, 2002): the People.
This paper presents a framework with a set of eight attributes grouped in the two blocks associated to the human factor( persons and society) and their respective indicators for evaluating the effectiveness( added cognitive value) of e‐governance experiences in the Knowledge Society and New Public Governance. The attributes associated to the people are: control, participation, learning and freedom; attributes associated to Society are: subsistence, cohesion, equity and social wisdom. In order to evaluate these attributes a number of indicators have been suggested, and, in general, they are valid for any e‐governance experience in the Knowledge Society. Due to the fact that the Cadrete experience took place in 2010, these indicators have been adapted to the information extracted from the survey elicited by the participants at the end of the experience.
In the near future, the authors aim to use the framework( attributes and indicators) for the evaluation of the set of e‐participation experiences included in the Momentum project. At the same time, the three concepts contemplated in the analysis of the behaviour of systems( efficiency, efficacy and effectiveness) will be integrated into an Analytic Network Process that will allow the incorporation of the interdependencies that exist between them, from the perspective of a holistic vision of reality.
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