13th European Conference on eGovernment – ECEG 2013 1 | Seite 320

Agnes Mainka et al.

Table 1: Usability scores of informational world cities’ government websites

Vienna’ s e‐Government is very user‐friendly because all important aspects are accessible on the homepage( Figure 3). The good mixture of text and images gives the website a simple but comprehensible design. Basic tasks can be easily accomplished even when visiting the website for the first time. At any given moment, the elaborate and reasonable navigation system and the breadcrumb trail show the users where they are, where they have been and where they can go from there.

Figure 3: Vienna’ s e‐Government website( Retrieved January 05, 2012 from http:// www. wien. gov. at)

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