Kamalia Azma Kamaruddin, Ariza Nordin and Nor Laila Md Noor
the flagship, much has been achieved in the Malaysian public sector scenario. The advancement of information and communication technology has evolved from the use of computers at government service counters in the 70’ s to the use of web portals at the turn of the century. E‐Government has become an integral part of the public service delivery system with over 1200 public services offered over the Internet( Xavier and Sambasivan 2011).
In Waseda University World e‐Government Ranking for the year 2011, Malaysia has been positioned at the 24th place out of 50 countries surveyed( MAMPU 2011). The 2012’ s United Nation e‐Government survey listed Malaysia in the category of twenty‐five emerging leaders of e‐Government development. With a score of 0.6703 over 1.0, Malaysia is positioned at the 8 th spot in Asia’ s e‐Government leaders category( United Nations, 2012). The noteworthy findings on Malaysia’ s e‐Government development effort has offered an insight of its competitiveness in terms of e‐Government implementation in relation to other countries around the world.
In the 10th Malaysia Plan, the Malaysian government laid a framework that identifies key components in an integrated environment, which will support the short and longer‐term development and growth of public sector information and communications technology( ICT) capability. The framework called Malaysian Public Sector ICT Framework lays out ICT strategic plan for all public sector agencies in Malaysia in enterprise‐wide approach. However, this framework addresses the components and environment for implementation of ICT strategic initiatives as‘ shared resources’ model, which consists of enterprise, community and specific applications. It is viewed in demand‐side and does not represent growth from IT investment perspective. Although there have been many initiatives deployed to promote e‐Government developments in Malaysia but a holistic view is inconceivable.
5. Data collection and analysis
The data collection activity was conducted by choosing thirty‐five e‐Government initiatives or websites from various agencies in Malaysia based on its currentness and the high impact projects from e‐Government flagship applications. The list of high impact projects was collected from publications by MAMPU, an agency that is overseeing all e‐Government development in Malaysia. Then, a user profile was created for each website for logging into the e‐Government application embedded in it. Each application was studied closely to identify its functionalities and features. Apart from that, we have also studied the documentation of e‐ Government projects published by MAMPU and other government agencies. From there, each initiative’ s characteristics were observed and recorded.
After data was collected, we have analysed it by tabulating and structuring it into a table format and at the same time mapping it against our proposed model. E‐Government applications or initiatives that have same characteristics were grouped together according to its relationship and supply‐side layer. Table 2 shows the categorization of e‐Government initiatives based on supply‐side view in Malaysia. In the table, we have included information on type of e‐Government relationships, supply‐side layer for each e‐Government initiatives, and brief description of its function.
Table 2: E‐Government initiatives in Malaysia in supply‐side view
E‐Government Relationships
G2C
Supply Side Layer
Informational
Transactional
E‐Government Initiatives
ePBT( Local Authority System)
ISPAA( Public Agency Complaints Management System)
e‐Services( Electronic Service Delivery)
E‐Syariah
JobsMalaysia
Descriptions
A system comprises of four main modules developed to increase the effectiveness and efficiency of administration at the local authorities.
A centralized system for all government agencies to manage public complaints
Enable the public to transact more easily with government agencies and utility companies via multiple electronic delivery channels Enable the Syariah Courts to conduct its management and administration through electronic means
An automated online job matching service
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