Dimitris Christodoulakis et al.
contain spelling and grammar errors,( 3) the understandability of the texts is relatively low and finally,( 4) the contend is relatively pure concerning audiovisual media like video, image, sound etc.
Figure 4: The particular assessment of each ministry
It is not a coincidence that the assessment emerged these problems and issues. None of the e‐Government applications that have been assessed include any subsystem for user evaluation or feedback measures. Furthermore, throughout the period of operation of the applications neither improvement nor enhancement procedures have taken place.
Obviously, there is still a general lack of a clear strategy to facilitate e‐Government as well as evaluation frameworks to assess citizens’ needs and expectations. Since in five major ministries the current situation in Group D scores so low, this means that D ' s affect in groups A and B will have a very low rate. From that point of view the e‐Government valve will be less affected by these two groups. On the other hand the group C, which is not affected by this low score directly, should have a more positive rate to keep the system balanced. Also the public opinion which affects directly the Public Policy Issue should be the major parameter in developing e‐gov apps. Conclusively, policy makers in their efforts to increase e‐Government usage and citizen satisfaction are faced with issues and opportunities underlying public opinion in e‐Government usage and a multifaceted changing environment. The valve e‐Government in figure 2 can be described with the following equations.
p, q and r denote the probabilities that groups A, B and C affect public policy issues.
To effectively increase the Group D conditions, more effective policies and strategies need to be put in place to help overcome differences and divides. Focus on user needs, further explore and exploit the potentials of media and open data, and provide additional incentives for e‐service usage. As also mentioned in( Berlot at al 2008) public web sites and e‐Government applications should include practical methods for continuous evaluation and feedback in order improve and enhance their services to citizens.
4. Epilogue
We have presented a governance model and discussed some basic principles of good governance. Through simple analogies we have tried to draw conclusions on good e‐Government. Excellent knowledge of technical issues is not enough to have a good e‐Government application. Policy‐ and decision makers should also overcome overconfidence concerning the use of electronic media in government. Good e‐Government requires versatile knowledge primarily of government issues.
125