Choompol Boonmee, Tawa Khampachua and Romayong Surakitbunharn
Figure 1 shows the paper based document interchange among government bodies. This way of communication is not efficient and not effective. Millions of paper based documents have been delivered among government organizations per one year. The documents includes correspondence letters, notifications, certifications, commanding systems and so on.
Figure 1: Paper based document interchange among government bodies
Nowadays information technology has been used much to enhance efficiency and effectiveness in public sector. There have been attempts to develop software systems to enhance these paper based document management. Most of software systems could not reduce the paper based document delivery. They tend to focus on management of document electronically internally within their organizations as illustrated in figure 2. Although electronic communication tools like e‐mail have been used increasingly, paper based document delivery between organizations is still the main stream for formal communications.
Figure 2: Most of software systems, developed to manage paper based document, could not reduce paper based document delivery
Figure 3: Software systems electronic document interchange has been required to reduce paper based document delivery
To improve efficiency and effectiveness of document interchange, electronic interconnection development is required. Then document can be delivered electronically between heterogeneous software systems across
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