A multi-offer process happens when more
than one buyer makes an offer on a property.
It’s important to put your best foot forward
in this situation, as you might not get a chance
to increase your offer or to negotiate.
Important things to know
• Agents must clearly explain the process
and any relevant paperwork to all buyers.
• There must be more than one offer in writing.
An agent can’t say you are in a multi-offer
process if there are no other offers in writing.
• In a multi-offer situation, the seller can choose
the offer that works best for them. An offer
with a lower price but fewer conditions may
be chosen over a higher price with more
conditions.
• If you have any concerns about a multi-offer
process you are part of, you can speak to the
supervising agent or branch manager.
Real Estate
Authority
Settled.govt.nz is brought to you by
the Real Estate Authority (REA). REA
is the independent government agency
that regulates the New Zealand real
estate industry. Our goal is empowered
consumers working with trusted real
estate professionals. Our vision is a better
real estate experience for all.
rea.govt.nz
Getting help when
things go wrong
Sometimes, things go wrong when
buying property. There are steps you
can take and organisations that can
help you. Check out the Getting help if
things go wrong page on settled.govt.nz
If you have a problem with a real
estate agent that you can’t resolve
directly with them, you can bring your
complaint to us at REA.
Call us on 0800 367 7322, email us at [email protected]
or visit us online at rea.govt.nz
6