1 - Introduction - Living like a real Christian SELF CONTROL | Page 9
acronym which uses the vowels of the English language as a point of reference. Here is
the “A E I O U” on how to handle verbal accusations:
A – Active Listening. Without interrupting the person’s accusations, listen carefully to
what they have to say. Let them know that they have your attention.
E – Empathise. Ask them questions and if there is anything else that they would like to
add to what they have said. Allow them to express themselves as they need to.
I – I may have some information that you may find helpful. When they have
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