PROFILES in Leadership 2022
Bank of Marin
Leading With Respect
Pictured ( L-R ): Sacramento Retail Leaders - Brandi Campbell , EVP , Retail Banking ; Steven Crain , Branch Manager , Roseville ; Kymla Birchette , Branch Manager , Point West ; Lynn Reid , Branch Manager , Gold River ; Sara Seyyedin , Branch Manager , Bradshaw Plaza ; Beth Lowery-Virgen , Branch Manager , Capitol Mall ; Lisa Cisneros , Regional Manager
With more than 30 years ’ experience leading highly effective teams , Lisa Cisneros has learned a thing or two about running a successful operation and employee engagement .
Cisneros , a regional manager for Bank of Marin ’ s Retail Banking division , manages and oversees all retail services in four Northern California counties , including Napa , Sacramento , Placer and Amador . She was integral in guiding the retail division through a successful system conversion — the final step in the Bank of Marin / American River Bank merger . Her leadership and unwavering support of her teams resulted in 100-percent manager retention , creating the best possible employee and client experience .
It ’ s easy for Cisneros to come to work each day because she gets to lead and collaborate with outstanding , high-producing teams . “ They are a great team of dedicated individuals ,” Cisneros says . “ We have worked together through some very challenging times and they continue to perform at a high level at every opportunity . They are exceptional professionals , committed to excellence ... always looking to improve our service , systems and processes .”
If you ask Cisneros ’ team what they appreciate most about her , you ’ ll hear recurring themes of support , respect and encouragement . “ Lisa manages through inclusion , empowerment and clear direction . I always feel appreciated and that my opinion matters . She genuinely cares and loves seeing success within her teams ,” says one long-time branch manager .
Echoing those sentiments is another branch manager , who says , “ Lisa encourages and motivates us to reach our goals in a way that we do not feel overwhelmed . She is fair and is always looking out for us , especially during these challenging times . She makes our workplace feel like a community and really cares about not only the employees , but their families , too . She is a role model and I have learned so much from her , which has really helped me to become a better leader .”
Cisneros acknowledges she has worked hard to earn the respect of her team , but ultimately , she knows you reap what you sow . “ The way to retain great employees is to treat them well ,” she says . “ Treat them with respect and provide opportunities to grow and succeed . When you do that , it creates a team of committed and loyal colleagues .”
“ The way to retain great employees is to treat them well , treat them with respect and provide opportunities to grow and succeed .”
— Lisa Cisneros , Regional Manager , Bank of Marin
www . bankofmarin . com
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