- Final work - Page 17

The three C ' s of communication :

Contact : This involves making a connection with the person you are talking with . Being a Good Listener . Showing the person that you “ hear ” their concern is a good way to begin .

Clarification : During the clarification phase , the focus shifts to the problem or issue Use clarifying questions to make sure that you understand the issue .

Closure : This third stage consists of tying up loose ends . The focus is on action . Closure gives you a final chance to sum up . Be sure that everyone understands what you have agreed upon .